FAQ

Why Korean Products?
Because their beauty aesthetic is so different from our Traditional Western one, with a strong focus on health, hydration and overall care. Pristine, perfected and glowing skin is a measure of beauty, so the products that come out of Korea have high specific standards to enable those things, and our skin can only benefit. It's all about nourishing your skin so it looks amazing without makeup, rather than investing in expensive products to cover it all up.

Where do you source your products?
All our products are sourced directly from the vendors or well known 3rd party vendors in South Korea. We try to do as much research before ordering from a new supplier, thereby ensuring your products are 100% authentic

Are you cruelty-free?
Beyond a shadow of a doubt! We are extremely against animal cruelty and testing, and check our products before ordering. The Korean National Assembly has passed a bill banning companies from testing cosmetics and ingredients on animals, effective from 2018, thereby ensuring all Korean products are cruelty-free.
We are also mindful of the environment, so we try to ensure our sheet masks are biodegradable where possible, and that our packaging is recyclable as far as possible.

Do you have a brick and mortar store?
We are just an online store at the moment, but we do pop-ups, and we’d love you to visit. We do have a collection facility if you would like to avoid courier fees. We are based in Randburg, Johannesburg


Are you able to order products just for me?
We pride ourselves on our customer service and going the extra mile, so we do our best to meet your every request(within reason). With bespoke products, there is sometimes a bit of a delay in turnaround time though

How do I get started?
From crazy sounding skincare ingredients to ten step routines, we're here to demystify the world of K-Beauty. You don’t have to plunge into a 10 step routine straight away, you can build towards it. Korean beauty products and regimens are designed to work long-term There’s an emphasis on gently nurturing the skin toward your desired results, whatever they may be, with consistency and a highly personalized skincare routine. This is where the 10 step routine gained popularity. And for many of you, that may sound like a lot of work, but you can adjust it around your lifestyle, and not all 10 steps need to be constantly stuck to! The 10 steps work for you, not the other way around.


Why does the picture on the site look different to the product I received?
While we do our best to ensure the pictures are the same to the product you receive, sometimes colours do change based on the device you’re using, the environment the pictures were taken in etc

Aaaargh! The products I bought are making me break out! What’s going on?!
Sorry to hear that, but it’s most likely a purge and not a breakout. It’s your skin's reaction to new products and will settle soon. Having said that, and this is where we’ll use a bold font:

SECTION TEST ALL PRODUCTS BEFORE USING THEM!



We all respond differently to products, so please test them first on a small patch on your arm. You wouldn’t buy clothes, in the dark, while wearing a blindfold would you? (I would, but my point still remains.)

Mail us and we’ll do our best to tailor a routine geared at your needs as well as your budget.


If you have any further questions, mail, or DM us on Instagram or FB. Let's talk.